Shipping policy

Shipping Policy

Because transformation shouldn’t take forever—but we appreciate your patience. 💛

At New Self Concept™, every product is made just for you the moment you place an order. Why? Because you're not generic—and neither are we.

This print-on-demand approach helps reduce waste, keep our prices fair, and ensure that each Mirror Work Shirt™ is crafted with care and intention before heading your way.

📦 Processing Times

  • Apparel & Physical Items: Please allow 2–7 business days for your item to be made and prepared for shipping.

  • Custom or Seasonal Orders: During high-volume periods (like product launches or holidays), processing times may be slightly longer—but we’ll always do our best to get your items out quickly!

🚚 Shipping Times

  • U.S. Orders: Most packages arrive within 5–10 business days after production.

  • International Orders (if available): Delivery can take 10–21 business days depending on location and customs.

You’ll receive a tracking number via email as soon as your order ships. If you don't see it, check your spam folder—or your inner child’s inbox 😅—and then reach out if needed.

💌 Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. Occasionally, we may offer free or discounted shipping promos—so keep an eye out 👀

✨ Made-to-Order = Worth the Wait

Because our mission is transformation, not overproduction, we don’t keep massive inventory. Your item is made just for you once you place the order—so while it may take a few days longer than fast fashion, what you’re receiving is intentional, powerful, and designed to change your life.

❗ Issues with Delivery?

If your package is delayed, lost, or arrives damaged, don’t worry—we’ve got your back.

📩 Email us at support@newselfconcept.com with your order number and issue description, and we’ll work to make it right.

💛 Reminder from a Real Human

We’re a small, family-run business, founded by a stay-at-home mom with a big dream to help people rewire their self-worth, one shirt at a time. If something goes sideways with your order, we promise to handle it with love and integrity.

Thank you for supporting a mission-driven shop that believes transformation can start with something as simple as a shirt.